Cancellation policy

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Contact us

Jewel Radiance Email: hello@jewelradiance.store

Phone: +61427732338

Customer care (email and live chat): Mon–Fri, 10:00–18:00 Melbourne time (reply within 1 working day)

Address: Unit 10/62-68 Garden Drive Tullamarine VIC 3043, Australia

ABN: 32 068 436 944