Jewellery Care, Sizing & FAQs

A gentle note: Colours may vary slightly in person (lighting & screens). We use close-ups to show detail, so photos aren’t to scale—please rely on the listed measurements for true size.

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Last updated: October 2025 (Melbourne)


    About our product photography

    Our jewellery features delicate, minimalist designs crafted for those who appreciate subtle elegance. To showcase the intricate details and craftsmanship of each piece, our product images are professionally photographed with close-up shots.

    Please Note: Items may appear larger in photos than actual size. We always provide precise measurements in centimetres and inches for each product to help you make an informed purchase.

    For the best understanding of size, please:

    • Review the detailed measurements listed in each product description
    • Compare measurements to jewellery you currently own
    • Contact us if you have any questions about sizing

    Our petite designs are perfect for those who love refined, everyday jewellery that makes an elegant statement.

     

    Sizing guide

    Understanding Jewellery Measurements:

    → 0.5 cm (5 mm): ~pencil eraser - very delicate and petite

    → 1.0 cm (10 mm): ~small pea — subtle and elegant

    → 1.5 cm (15 mm): ~small button — noticeable but refined

    → 2.0 cm (20 mm): ~5-cent coin — statement piece

    → 2.5 cm+ (25 mm+): larger than a 10-cent coin — bold and eye-catching

     

    How to Measure Your Current Jewellery:

    1. Use a ruler with millimetre markings or a soft measuring tape
    2. For earrings: measure from top to bottom (total drop length)
    3. For pendants: measure the pendant itself, not including the chain
    4. For rings: measure the width of the band at its widest point
    5. Compare these measurements to our product specifications

     

    Everyday care

    • Put jewellery on after hair, makeup & fragrance
    • Remove before water, sweat, cleaning, gardening and bed
    • Wipe with a soft dry cloth after each wear to remove oils

    Cleaning at home

    Freshwater Pearls

    1. Lightly dampen a soft cloth with clean water; wipe each pearl
    2. If needed, a tiny drop of mild dish soap on the cloth; wipe again with clean water
    3. Dry on a soft towel; let strands lie flat until fully dry
    4. Never soak; avoid ultrasonic/steam/chemical dips

    Sterling Silver (925)

    1. Use a silver‑polishing cloth to remove tarnish
    2. For grime: mild dish soap in lukewarm water, soft brush for crevices, rinse, dry completely
    3. Avoid toothpaste, paper towels, or abrasives

    Moissanite & diamond

    1. Soak briefly in lukewarm water with a drop of mild dish soap.
    2. Gently brush behind the stones; rinse and dry thoroughly.
    3. Avoid chlorine and harsh solvents.
    4. Ultrasonic/steam: only for sturdy, unplated settings and stones not glue-set.

    Cubic zirconia (CZ)

    1. Clean like moissanite/diamond (mild soap + soft brush; rinse, dry).
    2. Avoid ultrasonic/steam on glue-set designs or where plating is present.

     

    Stainless Steel & Stainless Steel Inlay (incl. PVD/IP‑plated)

    1. Wash with mild soap and water; dry fully to prevent water spots
    2. Polish with a microfiber/jewellery cloth
    3. Avoid bleach/chlorine and harsh abrasives
    4. For inlays (shell, wood, carbon fibre, resin): do not soak; wipe lightly; avoid impact and high heat

    Gemstones

    • Hard stones (e.g., quartz, amethyst, topaz, sapphire, ruby): mild soap + soft brush, rinse, dry
    • Soft/porous stones (e.g., opal, turquoise, malachite, lapis, pearl, coral, amber, emerald‑oiled): no soaking, no ultrasonic/steam, avoid acids/solvents; wipe gently with a damp cloth and dry
    • Keep all gemstones away from sudden temperature changes and harsh chemicals

    Enamel

    • Wipe gently with a damp, soft cloth; dry well
    • Avoid abrasives, solvents, perfume on the surface, and impacts/heat shock
    • Do not use ultrasonic/steam

    Mixed Pieces (Pearls/Gemstones + Silver)

    • Clean following the most delicate material (e.g., pearls)
    • Spot‑polish only the metal parts with a silver cloth
    • Avoid all "silver dips" and harsh solutions


    Storage

    • Pearls: Soft pouch or lined box with airflow; avoid long‑term airtight storage. Keep away from heat/direct sun. Restring periodically if worn often
    • Sterling Silver: Airtight zip bag/box with anti‑tarnish tab; store individually to prevent scratches
    • Stainless Steel: Store dry; separate to avoid scuffs; for plated, wrap to minimise friction
    • Gemstones: Keep away from chemicals and prolonged sun/heat (can fade some stones)
    • Enamel: Separate to avoid chips; avoid hard knocks

    Seasonal care tips

    Summer Care

    • Remove jewellery before swimming in chlorinated pools or saltwater
    • Apply sunscreen and let it absorb before putting on jewellery
    • Sweat can accelerate tarnishing - wipe pieces clean after outdoor activities
    • Store in a cool, dry place away from direct sunlight
    • Beach tip: Leave precious pieces at home or in your hotel safe

    Winter Care

    • Dry indoor air can affect pearls - consider a small humidifier in your jewellery storage area
    • Remove jewellery before applying hand cream or moisturiser
    • Cold temperatures can make metal brittle - avoid impacts in freezing weather
    • Salt from winter roads can damage jewellery - clean promptly if exposed
    • Layer jewellery over clothing to avoid contact with winter fabrics that may snag

    Travel tips

    • Packing: Use a jewellery roll or small pouches to keep pieces separated and prevent tangling
    • TSA-Friendly: Keep jewellery in your carry-on luggage; never check valuable pieces
    • Hotel Safety: Use the room safe for storage when not wearing your jewellery
    • Quick Cleaning: Pack a small microfiber cloth for on-the-go polishing
    • Insurance: Consider photographing your jewellery and keeping receipts for travel insurance purposes
    • Airport Security: You can wear most jewellery through security, but be prepared to remove larger metal pieces

    Allergy & skin sensitivity information

    Hypoallergenic Materials:

    • Sterling Silver (925): Generally hypoallergenic and safe for sensitive skin
    • Stainless Steel: Excellent for sensitive skin; nickel content is tightly bound and rarely causes reactions
    • Platinum/Gold (if applicable): Highly hypoallergenic options

    If You Experience Irritation:

    1. Remove the jewellery immediately and clean the affected area
    2. Clean the jewellery thoroughly - sometimes buildup causes irritation, not the metal itself
    3. Apply a thin coat of clear nail polish to metal parts that touch skin (temporary solution)
    4. If irritation persists, you may have a sensitivity to that particular metal
    5. Contact us for recommendations on alternative materials

    Nickel-Free Options: All our sterling silver and stainless steel pieces are nickel-free or have minimal nickel content that's safely bound within the alloy.

     

    Your jewellery may need professional attention if:

    • Pearls: The string feels loose, frayed, or if pearls move freely between knots (restring every 1-2 years with regular wear)
    • Stone Settings: Stones feel loose, prongs appear bent or worn, or you notice gaps around the stone
    • Clasps: Difficulty opening/closing, or clasps don't hold securely
    • Heavy Tarnish: Silver pieces with stubborn tarnish that won't respond to home cleaning
    • Damage: Bent metal, broken chains, or missing stones
    • Deep Cleaning: Annual professional cleaning recommended for frequently worn pieces

    Contact us at hello@jewelradiance.store for repair inquiries or professional cleaning recommendations.

    Warranty & repair information

    Our Commitment to Quality:

    We stand behind the craftsmanship of every piece we sell. All jewellery comes with a quality guarantee against manufacturing defects.

    What's Covered:

    • Manufacturing defects in materials or workmanship
    • Faulty clasps or closures (within first 30 days)
    • Stone loss due to setting defects (within first 60 days)
    • Tarnishing that occurs despite proper care (sterling silver - first 90 days)

    What's Not Covered:

    • Normal wear and tear
    • Damage from improper care, accidents, or misuse
    • Loss or theft
    • Alterations made by third parties
    • Natural tarnishing of silver (this is normal and easily remedied)

    Repair Requests:

    1. Email us at hello@jewelradiance.store with photos of the issue
    2. Include your order number and description of the problem
    3. We'll assess and provide repair options or replacement within 1 business day
    4. Expected turnaround: 2-3 weeks for most repairs

    Frequently asked questions

    How often should I clean my jewellery?
    Wipe pieces with a soft cloth after each wear. Deep clean sterling silver monthly, or when you notice tarnish. Clean gemstone pieces every 2-3 months with regular wear.

    Can I shower with my jewellery?
    We recommend removing all jewellery before showering. Soap residue, shampoo, and hard water can dull finishes and damage delicate materials like pearls.

    How do I prevent tarnishing?
    Store sterling silver in airtight bags with anti-tarnish strips, keep away from moisture and humidity, remove before swimming or exercising, and wipe clean after each wear.

    Can I wear my jewellery while exercising?
    It's best to remove jewellery during exercise. Sweat accelerates tarnishing and can damage certain materials. Impact during activities may also cause damage.

    Is it safe to sleep in my jewellery?
    We recommend removing jewellery before bed to prevent tangling, breakage, and skin irritation. It also helps preserve the finish and prevents accidental damage.

    How do I know if my jewellery is real sterling silver?
    All our sterling silver pieces are stamped with "925" indicating 92.5% pure silver. You can usually find this stamp on clasps, inside rings, or on the back of pendants.

    Will my jewellery turn my skin green?
    Genuine sterling silver (925) should not turn your skin green. If this occurs, it may be due to a reaction with lotions, perfumes, or body chemistry. Clean the jewellery and your skin, and ensure you're applying products before putting on jewellery.

    Can I resize my ring?
    Contact us at hello@jewelradiance.store to discuss resizing options. Some designs can be resized, while others cannot due to their construction.

    Materials guide

    • Freshwater Pearls: Organic gems; sensitive to acids, alcohol and dryness. Love gentle wear and humidity
    • Sterling Silver (925): Precious metal that naturally tarnishes; refresh with a silver cloth and dry storage
    • Moissanite: Brilliant, durable lab‑grown gemstone; cleans easily with mild soap and soft brush
    • Diamond: Most durable natural gemstone; responds well to mild soap cleaning; still avoid harsh chemicals
    • Zircon (Cubic Zirconia): Durable man‑made gem; care like diamond/moissanite; avoid strong chemicals/ultrasonic for glued or plated items
    • Stainless Steel / PVD/IP plated: Hard‑wearing; plating lasts longer when kept away from abrasion and chemicals
    • Gemstones (varied): Treat based on hardness/porosity; when unsure, use only mild soap + water and a soft cloth
    • Enamel: Glass‑like coating over metal; avoid impacts, extremes of temperature and abrasion

    Service & support

    Email: hello@jewelradiance.store

    Customer care (email support only): Mon—Fri, 10:00—18:00 (Melbourne time) — replies within 1 business day

    Postal address (no walk-ins): Suite e6d8c872-c7c2-4d24-9648-6f1f7f330a1e
    Unit 10/62—68 Garden Dr Tullamarine VIC 3043

    ABN: 32 068 436 944

    We respond to all enquiries within 1 business day. For urgent matters regarding repairs or quality concerns, please include "URGENT" in your email subject line.