Shipping & Delivery
Shipping & Delivery
Processing time
- We pack orders by hand in Melbourne and dispatch within 0 - 1 working day.
- You'll receive a tracking email as soon as your parcel ships.
Shipping options (Australia)
- Standard: FREE on all orders (2 - 10 working days)
- Express: $15 (2 - 6 working days)
Shipping options (New Zealand)
- Standard International: FREE on all orders (2 - 10 working days)
- Express International: $30 (2 - 6 working days)
Carriers & tracking
- Orders are delivered by reputable carriers with end-to-end tracking.
- Delivery times are estimates; remote/regional areas may take a little longer.
Addresses & delivery issues
- Please check your address at checkout. If an address is incorrect or a delivery is returned, re-delivery charges may apply.
International shipping
- We currently ship to Australia and New Zealand.
Taxes
- All prices are in AUD and include GST.
Contact us:
Email: hello@jewelradiance.store
Customer care (email support only): Mon - Fri, 10:00 - 18:00 (Melbourne time) - replies within 1 working day
Postal address (no walk-ins): Unit 10/62-68 Garden Drive, Tullamarine VIC 3043, Australia
ABN: 32 068 436 944
Last updated: 30th May 2026