Contact

Silver Heart Necklace Gift Box

Get in Touch

Jewel Radiance is an Australian online jewellery store based in Melbourne, Victoria.

We carefully pack every order and take pride in thoughtful, gift-ready presentation. Whether you have a question about a piece, shipping, sizing, materials, or choosing a gift, we're here to help.

We respond personally within one working day, Monday to Friday, Melbourne time.

Contact details

Email: hello@jewelradiance.store

Phone: +61427732338

Customer care:
Email (preferred) and live chat
Monday to Friday, 10:00–18:00
Melbourne time

Address:
Unit 10/62-68 Garden Drive
Tullamarine VIC 3043
Australia

Shipping:
We currently ship within Australia and New Zealand only.

ABN: 32 068 436 944

Shipping & holiday periods

Our online store is always open.

In-stock items normally dispatch within 0–2 working days. During public holidays, peak shopping periods, and the Christmas season, postal delays may occur. We'll let you know if there is any delay with your order.

What we can help with

We can help with:

  • Product questions, including materials, sizing, and care
  • Gift recommendations
  • Order status and tracking
  • Returns and exchanges
  • Bridal party or group jewellery requests
  • Urgent gifts needed by a certain date
  • Send us a message

Please fill out the form below and tell us how we can help.

If you're ordering for a special date, such as a birthday, wedding, hospital visit, or other important occasion, please include the date you need it by. We'll do our best to prioritise packing where possible.


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